To obtain a copy of your win-loss statement, visit the Players Club or Guest Services and provide a valid photo ID. Your request will be processed immediately.
You can also send a written request for your win-loss statement to Prairie Flower Casino, 1101 Avenue H Suite H, Carter Lake, IA 51510. Please provide a photocopy of your valid photo ID when requesting through the mail.
Once we receive your written request, the information will be processed and mailed to the current address on your Players Club account. Please allow up to one week for Prairie Flower Casino to process your request. Illegible or incomplete requests may be delayed or not be processed.