Answers to Frequently Asked Questions
Q: When will Prairie Flower Casino reopen?
A: Prairie Flower Casino is now open 24 hours, 7 days a week.
Q: How does Prairie Flower Casino’s temporary closure impact my status?
A: The card tier earning period is extended until December 31, 2020. Additionally, the current card tier status is extended until January 31, 2021.
Q: How does Prairie Flower Casino’s temporary closure impact my points earned?
A: Slot points will not expire for 12 months from your last visit to Prairie Flower Casino.
Q: How does Prairie Flower Casino’s temporary closure impact free play and food credits I have earned?
A: All free play and food credits awarded as a prize will not expire.
Q: How does Prairie Flower Casino’s temporary closure impact offers in Prairie Flower Casino’s monthly mailer?
A: As a result of the temporary closure from the COVID-19 outbreak, certain offers have been cancelled. We are working to reschedule these and other offers. We will communicate the new details as soon as possible. The fastest way of receiving updated personal offers is by email.
Q: How can I update my email address?
A: If you need to update your email address, please send an email which references your name, your players club ID, and a photo of your valid current government ID, and updated email address to firstname.lastname@example.org.
Q: How can I get my win/loss statement for my taxes?
A: There are 3 options to request and receive your win/loss statement: in person, by mail or by email.
Complete the request form at Guest Services. The information will be mailed to the address associated with your account.
Send a signed letter, which references your players club ID, and a copy of your valid government ID (with signature) to “Accounting Win/Loss Request” 1101 Ave H. Suite G Carter Lake, IA 51510. The information will be mailed to the address associated with your account.
From the email address associated with your players club account, send an email which references your players club ID, and a photo of your valid government ID (with signature) to email@example.com. The information will be emailed to the email address associated with your account.
Q: Are there any restrictions?
A: Yes. Social distancing guidelines must be followed and plexiglass partitions have been installed between games to make that possible. The snack bar menu is limited and there is limited seating in the dining and bar area. To enter the casino, your temperature will be checked and must be below 100 degrees Fahrenheit. Facemasks must be worn in Prairie Flower Casino, and Prairie Flower Casino is temporarily 100% smoke-free.